A Special Thank You to my Loyal Clients and Customers in the Greater Lansing Area

A special thank you to all my dedicated clients and customers in the Greater Lansing area, I recently received 3 Awards from Coldwell Banker at the Gereration Blue Event in Las Vegas for 2010.

• Number 1 Sales Associate in Michgian
• Number 1 Sales Associate in Northern Region
• International President’s Premier

I would also like to share with you a clip on The Advantages Home Ownership that The National Association of REALTORS recently released.

Home owners are happier and healthier and enjoy a greater feeling of control over their lives.
Home owners pay 80% to 90% of federal income taxes, contributing to federal programs that benefit all Americans.
Every home purchased pumps $60,000 into the economy for furniture, home improvements, and related items.
Housing accounts for more than 15% of the national Gross Domestic Product, a key driver of our national economy.
If you would like additional information on making a decision about owning a home in the Greater Lansing Area, feel free to contact me for additional information.

Lynne VanDeventer
Coldwell Banker Hubbell Briarwood
3695 Okemos Road · Okemos, MI 48864
517-492-3274
lynnevanda@coldwellbanker.com

Handling “No-Shows”

Claims data clearly demonstrates that not having a system in place to track and follow-up with patients who miss appointments significantly increases the likelihood of claims alleging failure to diagnose, delay in diagnosis, and missed diagnosis. Medical offices should have a written policy in place to address the handling of “no-show” patients that includes:

• Office staff must notify the physician when a patient cancels or does not show-up for an appointment.
• The physician will determine the clinical significance and urgency of contacting the patient to reschedule the appointment.
• Appropriate follow-up for those patients needing to reschedule will include:

–     At least two telephone calls to attempt to reschedule.

–     If unable to reach patient by phone, a certified letter is sent to their home explaining the importance of rescheduling the appointment.

• No-shows and cancellations are documented in the medical record.
• Efforts to contact patients are documented in the medical record.
• Copies of letters and signed certified mail receipts are placed in the medical record.

For more information, speak with a Risk Management Consultant.

 

Tungate Professional Insurance Services, Greater Lansing, is proud to represent The Doctors Company / American Physicians. This article is used with permission from The Doctors Company / American Physicians.